When the device is connected directly to the router or your router/modem combo, the computer interface is not functional. If you’re able to make a call with the mJGo connected directly to the router, your device is functioning properly. It sounds like you had no trouble registering and activating the device. Well, I hope to hear what you decide to do.
Old magicJack, old computer… Hmmm… I don’t have much good news for you, do I? Perhaps I have the wrong impression and you have newer, secure hardware. They’ll wipe the hard drive, put in linux and sell it inexpensively to someone less fortunate in your area who may be able to use your old computer.
Unfortunately you’ll have to pay for any MS software upgrade.
If it’s having trouble handling WinXP, you probably need to attempt a clean install of Win7. A standard intel/amd computer will have to be upgraded at least to Win7 Home, if your box is new and fast enough to handle Win7. If you are using a thin client with windows embedded, you need to be running at least Windows Embedded 7. If, as I suspect, you are using Windows XP, your computer is not secure.It would suggest that the USB-only mJ device may not be compatible with the new firmware, and that is news others might like to hear. If you don’t see this, please let me know. You should now see magicJack’s new Metro interface pop up when you receive a call, even if you’re on WinXP or Win7. Your magicJack USB device should have automatically upgraded to the new firmware last time you rebooted – any time since July 22, 2014. It sounds like you’re using the very first model magicJack USB-only device, which has to be connected to a windows computer in order to work.Welcome! I don’t work for magicJack, but you’re right about one thing. Posted by Chris SeptemOctoPosted in Help and Tips Post navigation If you do, please subscribe to my youtube channel. I will be conducting an audio, power and lights test for an upcoming video.
It behaves pretty much the way the magicJack plus 2012 did. So far, I have had no trouble using the device.
I’m not sure how this will play out in magicJack’s business model. The only way around it is to not immediately charge for e911. I guess magicJack can’t really say there are no hidden costs.
If you’re not a technology person or the video seems to be going by fast, feel free to watch the video several times, pause or skip back a few seconds to read all the information. There are a lot of text captions with fairly dense extra information. I created a new magicJack account for this device because again, most viewers are buying the device for the first time.
Once again, I used the computer method for registration and activation, since this method seems to be the most frustration-free for the widest audience. That said, the mJ+2012 was a good device, and likely so will this one be. It’s about the same size, with the same light configuration, just with a new “coat of paint”, so to speak. The new magicJack GO looks suspiciously like it’s predecssor the magicJack PLUS 2012.